# Mental Health Balance > Professional psychotherapy practice serving all of Ontario, Canada through secure virtual sessions. Cibelly Zedan, Registered Psychotherapist (CRPO), provides trauma-informed therapy for anxiety, depression, trauma, relationships, and career challenges — no waiting list, evening hours available, and most extended health insurance plans cover sessions. ## Services - Individual Therapy — CBT, DBT, and trauma-informed therapy for anxiety, depression, PTSD, and life transitions: https://www.mentalhealthbalance.ca/individual-therapy.html - Couples Therapy — Emotionally Focused Therapy (EFT) for communication, trust rebuilding, and reconnection: https://www.mentalhealthbalance.ca/couples-therapy.html - Mindful Career Mapping — Combined psychotherapy and career counselling for burnout, transitions, and leadership: https://www.mentalhealthbalance.ca/career-mapping.html - Virtual Psychotherapy Ontario — Province-wide secure virtual sessions: https://www.mentalhealthbalance.ca/psychotherapy-ontario.html - Free 20-Minute Consultation — No-commitment intake call: https://mentalhealthbalance.janeapp.com/#/staff_member/1/treatment/1 ## About Mental Health Balance is operated by Cibelly Zedan, a Registered Psychotherapist licensed by the College of Registered Psychotherapists of Ontario (CRPO). The practice is based in the Niagara Region and serves all of Ontario virtually, including Toronto, Ottawa, Hamilton, London, Windsor, and surrounding communities. Cibelly is trained in CBT, DBT, EFT for couples, psychodynamic therapy, and solution-focused therapy, with specialized training in trauma-informed care. The practice emphasizes no waiting list, evening availability, and insurance-covered sessions. ## Contact - Phone: 905-288-7126 - Booking system (Jane App): https://mentalhealthbalance.janeapp.com/#/staff_member/1 - Contact form: https://www.mentalhealthbalance.ca/#contact - Service area: Ontario, Canada (virtual sessions only) - Hours: Monday–Friday 09:00–21:00, Saturday 09:00–17:00 ET ## Detailed Services ### Individual Therapy Individual therapy at Mental Health Balance provides a confidential, one-on-one space to work through anxiety, depression, trauma, PTSD, life transitions, and feelings of being stuck. Sessions are tailored to your needs rather than following a one-size-fits-all template. The therapeutic approach is integrative and combines Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), psychodynamic therapy, solution-focused therapy, and trauma-informed care. Clients build practical tools they can use between sessions to manage panic, regulate mood, process difficult memories, and shift unhelpful thought patterns. Common reasons clients seek individual therapy include persistent anxiety or panic, depression and low mood, unresolved trauma or PTSD, identity and life-transition challenges, grief, and burnout. Sessions are 50 minutes, delivered virtually anywhere in Ontario, with evening appointments available and no waiting list. ### Couples Therapy Couples therapy uses Emotionally Focused Therapy (EFT) — a research-supported approach that helps partners understand the emotional patterns underneath recurring arguments, rebuild trust, and re-establish secure connection. EFT focuses on the cycle the couple gets stuck in rather than assigning blame. Common reasons couples reach out include communication breakdowns, recurring conflicts, eroded trust after betrayal or distance, intimacy concerns, parenting disagreements, and decisions about the future of the relationship. Sessions are conducted jointly via secure video, with both partners participating from wherever they are in Ontario. Outcomes clients work toward include clearer communication, conflict de-escalation, repair after rupture, renewed emotional and physical intimacy, and a stronger felt sense of being on the same team. The approach is non-judgmental and structured to keep both partners safe during difficult conversations. ### Mindful Career Mapping Mindful Career Mapping is a specialized service that combines psychotherapy with career counselling. It is designed for working professionals dealing with burnout, workplace stress, career transitions, leadership challenges, or a loss of purpose at work. The service addresses the mental health side of career problems — anxiety, perfectionism, imposter feelings, identity tied to job role — while also providing practical mapping of values, strengths, and next steps. The work happens inside the therapeutic relationship rather than as detached career coaching, which is why most extended health plans will cover it as a psychotherapy service. Typical outcomes include clearer direction on career path, tools to manage workplace stress and anxiety, confidence to navigate major transitions, better work–life boundaries, and stronger leadership and communication skills. Sessions are virtual and bookable through the Jane App scheduler. ### Virtual Psychotherapy Across Ontario All services are delivered virtually using a secure, PIPEDA-compliant video platform. Virtual sessions make therapy accessible to clients anywhere in Ontario — including underserved communities outside the Greater Toronto Area — and remove the friction of commuting. Research and clinical experience indicate virtual therapy is comparably effective to in-person therapy for most concerns, and many clients find it especially helpful as sensitive individuals or as neurodivergent clients who benefit from a familiar environment. ## Expertise & Technologies - **Credential:** Registered Psychotherapist licensed by the College of Registered Psychotherapists of Ontario (CRPO) - **Therapeutic modalities:** Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), Emotionally Focused Therapy (EFT) for couples, psychodynamic therapy, solution-focused therapy (SFT), trauma-informed care - **Specialties:** Anxiety and panic, depression, trauma and PTSD, couples and relationship therapy, workplace burnout, career transitions, life transitions - **Populations served:** Adults and couples across Ontario; experience supporting sensitive individuals and neurodivergent clients - **Booking platform:** Jane App (https://mentalhealthbalance.janeapp.com) - **Communication security:** Secure, PIPEDA-compliant virtual session platform; encrypted client records - **Insurance support:** Official receipts issued for extended health plan claims ## Clients & Results - Practice emphasizes no waiting list — typical response to new inquiries within 24 hours - Sessions covered (often 80–100% up to annual plan limits) by most major Canadian extended health plans including Sun Life, Manulife, Canada Life, Desjardins, and Blue Cross - Free 20-minute initial consultation offered with no commitment - Evening appointments available to accommodate working professionals - Province-wide virtual coverage serves Toronto, Ottawa, Hamilton, London, Windsor, the Niagara Region, and all other Ontario communities ## FAQ **Do you have a waiting list for therapy appointments?** No. The practice maintains a no-waiting-list policy and typically responds to new inquiries within 24 hours so clients can get help when they need it most. **How do I know if I need therapy?** You may benefit from therapy if you are experiencing persistent sadness, anxiety, or stress that interferes with daily life. Other signs include difficulty sleeping, relationship problems, overwhelming emotions, or feeling stuck in repeating life patterns. **Is therapy covered by insurance in Ontario?** Yes. Many extended health insurance plans in Ontario cover services from Registered Psychotherapists. Coverage varies by plan, but many cover 80–100% of session costs up to annual limits. Official receipts are provided for insurance claims. **What should I expect in my first therapy session?** The first session focuses on getting to know you and understanding what brings you to therapy. You will discuss current concerns, goals, relevant history, and what you hope to achieve. The therapist explains the therapeutic approach and answers any questions you have. **Do you offer virtual therapy sessions?** Yes. Secure virtual therapy sessions are the primary service model and are offered to clients across Ontario using encrypted, PIPEDA-compliant platforms. Many clients find virtual therapy convenient and just as effective as in-person sessions — especially sensitive individuals and neurodivergent clients. **How often will I need therapy sessions?** Most clients start with weekly sessions for consistent progress. As they improve, sessions often shift to bi-weekly or monthly. Frequency is decided collaboratively based on needs, budget, and goals. **What is your cancellation policy?** 24 hours advance notice is required for cancellations. Cancellations with less than 24 hours notice, or no-shows, may be charged the full session fee. Emergency situations are handled case-by-case. ## Geographic Coverage - **Country:** Canada - **Province:** Ontario (exclusively — practitioner is licensed for Ontario residents only) - **Primary base:** Niagara Region, Ontario - **Cities and regions served virtually:** Toronto, Ottawa, Hamilton, London, Windsor, Niagara Region, Greater Toronto Area, Eastern Ontario, Southwestern Ontario, Northern Ontario, and all other Ontario communities - **Time zone:** Eastern Time (ET) ## Key Links - Homepage: https://www.mentalhealthbalance.ca/ - Individual Therapy: https://www.mentalhealthbalance.ca/individual-therapy.html - Couples Therapy: https://www.mentalhealthbalance.ca/couples-therapy.html - Mindful Career Mapping: https://www.mentalhealthbalance.ca/career-mapping.html - Psychotherapy Ontario: https://www.mentalhealthbalance.ca/psychotherapy-ontario.html - About Psychotherapy: https://www.mentalhealthbalance.ca/about-therapy.html - Insurance Coverage: https://www.mentalhealthbalance.ca/insurance-coverage.html - FAQ: https://www.mentalhealthbalance.ca/faq.html - Articles: https://www.mentalhealthbalance.ca/articles/index.html - Privacy Policy: https://www.mentalhealthbalance.ca/privacy-policy.html - Terms of Service: https://www.mentalhealthbalance.ca/terms-of-service.html - Accessibility: https://www.mentalhealthbalance.ca/accessibility.html - Sitemap: https://www.mentalhealthbalance.ca/sitemap.xml